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Home > Customer Care > Frequently Asked Questions
Frequently Asked Questions

  What is a stateroom category?
  What's the difference between an outside and an inside stateroom?
  What is the difference between a Category Guarantee and a Run of Ship stateroom?
  What is an upgrade?
  What is an Air/Sea package?
  What is an Air Deviation, and what is the benefit of purchasing one?
  What is a cruise tour?
  What is a port?
  What is a shipboard credit (SBC)?
  What are shore excursions?
  What are taxes and port charges?
  What is a tender?

What is a stateroom category?
Cabin groupings that are assigned the same rank because of their size, amenities, deck level, and location. Prices vary according to category.
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What's the difference between an outside and an inside stateroom?
An outside stateroom or "Oceanview" will have a window or porthole. Some Oceanview staterooms will also have a balcony; some will have a partially or fully obstructed view. An inside or "No View" stateroom will often have artwork or draperies on the walls, in an attempt to create the suggestion of a window.
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What is the difference between a Category Guarantee and a Run of Ship stateroom?
Both the Category Guarantee and Run of Ship options provide a better price to the customer for giving the cruise line the flexibility of assigning your exact cabin later. A ?Category Guarantee? means you?re guaranteed a cabin in a specific category or a higher category. A ?Run of Ship? means you can be assigned any cabin onboard. In either case you not know your cabin number until shortly before you sail. For those who are flexible this is a great way to save money or possibly get upgraded. If you have specific needs then this may not be a good option for you.
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What is an upgrade?
An upgrade is when you purchase a particular room category and receive a more expensive room at no additional cost to you. Upgrades may also be purchased, providing that there is availablity in your desired room category.
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What is an Air/Sea package?
An air/sea package is when you purchase your airline arrangements through the cruise line, in conjunction with your cruise reservation. A cruise line's air/sea package works very well for most passengers. Booking airfare with your cruise package provides two important advantages: 1. In the event of a flight delay or cancellation, the airline is responsible for your transportation to the next port of call. 2. Your airfare cost typically includes roundtrip transfers from the airport to/from the ship (except for all Princess cruises and select Holland America cruises). If you opt for an Air/Sea package you will not know your specific flights until shortly before you travel.
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What is an Air Deviation, and what is the benefit of purchasing one?
An Air Deviation, also referred to as customizing your flights, allows you to request specific dates, times, airlines, air cities, or nonstop flights. The cruise lines charge $35-$75 per person, plus any additional airfare costs to make this request. The benefit of an Air Deviation is that it confirms you on a preferred flight schedule. Without an air deviation, we are unable to guarantee specific flight times, schedules, or nonstop flights in an Air/Sea package. In addition, if people from two or more staterooms are traveling together, we are unable to guarantee that they will all share the same flight schedule unless an Air Deviation is requested. Also, without an Air Deviation, you will not know your flight schedule until approximately 14-21 days prior to your sailing.
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What is a cruise tour?
A cruise combined with a land vacation. The land portion may consist of anything from a hotel stay before or after the cruise to a fully escorted tour and airfare.
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What is a port?
A port is the town or other location at which the ship will stop during the cruise.
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What is a shipboard credit (SBC)?
A credit that is posted to your account upon embarkation. It's yours to spend at the spa, in the boutiques, or almost anywhere onboard.
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What are shore excursions?
Shore excursions are optional tours and activities that are offered through the cruise line for an additional fee. They often include transportation to and from the activity itself, a guide or guides familiar with the area or the particular activity, and sometimes may include a meal, snack or drinks.
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What are taxes and port charges?
The port charges include taxes and fees assessed by governmental and other agencies, costs incident to entering and leaving ports. Taxes associated with flights, if you have purchased any, would also be included.
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What is a tender?
A tender is a small boat that is used to transport passengers ashore in ports where the ship is unable to dock directly. There is no charge for the tender. In some cases, wheelchair-bound passengers may experience challenges when trying to take a tender ashore.
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